We booked a flat few months ago, and were at builders office over the weekend to submit our cheques against the demand note they had sent. We met the Sales Lady (SL) to give those.
SL: What four cheques? Why can’t you transfer the money to one account and give us lesser cheques ??
Us: Why is it a problem to make 4 receipts? We don’t want to transfer the money. It is problematic to explain all this stuff when filing IT returns.
SL: But this one cheque is for just 20 k, you could have transferred this.
Us: (Again) Why should we?
SL: (Giving us looks) Theek hai. Baitho.
The attitude is as if they are doing us a favour by accepting our money. SL then went into the inside office, we hoped to work on the receipts.
10 mins later, she is back outside, discussing and chatting with a client. We wait for her to finish the discussion, and then ask her the status.
SL: Oh ab tak nahi mila. Wait I’ll check.
Were the receipts going to come walking to us? We wonder.
15 more mins. No sign of SL. She is still in the room. However, we see a peon come out and give a receipt to the gentleman who had come before us. We are happy thinking ab humara number ayega.
10 more mins. Still no sign. I go in to check what is happening. SL is busy chatting on the phone. I ask her to please hurry up.
10 more mins. Nothing. We are quite agitated by then. P then goes inside to ask her what is happening.
SL: Kya karein system down hai.
P: And when were you planning to tell us that? We are sitting outside from half an hour waiting for the receipts.
SL’s Manager: You should’ve atleast informed them.
SL: (Angry looks towards us) I’ll let you know.
10 more minutes. We are fed up. We go inside her office once again.
SL: System down hai.
Us: Kitna time lagega?
SL: 25 more mins.
Us: How come each and every time we come, the system is down (This is true btw. we have had to wait around 40 minutes each time for a task that should not have taken more than 10 mins)
SL: (Angry at us now.) It’s not as if we want you to wait. Ab system down hai to hum kya kar sakte hai (As if it is out fault that the system is down)
Us: System theek kyu nahi karva lete, how is it down so often?
SL: (Changing the topic)Kahan rehte hai aap?
Us: (We told her. We live near the office)
SL: Then why are you cribbing so much. Its nearby. You can come tomorrow and collect.
Us: Why should we waste another trip to your office? We don’t want to come again
SL: Hume bhi to ana padta hai na (She actually said that)
Us: (!!!!!!!) This is your job, how can you not come. We also go to our offices everyday ๐
Then they offered us the xerox of our cheques, promising that we would get the receipts the next time we visited their office, we refused our of anger. There was another sales rep in the office, who got so angry with our refusal, that he tore the xerox. Seriously, I cannot imagine what he was thinking.
We finally accepted the xerox since we realised there was not much we could do.
We also decided that from now on, we would just take the xerox and collect the receipts on the next visit. Would waste lesser time. Of course this assumes that they will keep the receipts ready by then, which I feel is hoping for a lot ๐
Fun aspect of the incident:
When SL asked the peon to get another xerox for us, he complained why again. When she explained that OSR had torn the first copy, he yelled back at her. She grumbled loudly, ek taraf customer chillate hai, aur doosri taraf peon!
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